FAQs

 

 

Order requirements & FAQ’s

1.  What is the turnaround time?

All orders will take 3 to 6 weeks to complete, orders will not be placed until the deposit is paid.  Orders may finish sooner and you will be notified on order progress.  Turnaround time is affected by order date and order size.  We recommend that you order at least six weeks before you need your items, at peak ordering times orders can take up to 8 weeks for delivery.  We will inform you at the time you place your order if it will take longer than 3 to 6 weeks.

  1. How much do I have to pay up front?

65% deposit is required at the time of your order

35% balance is required at delivery of goods

    1. Will I see my uniform before production?

    You will be provided a physical image of your uniform before production is completed.

    1. What about errors to uniforms?

    ETA will not be held responsible for size or spelling errors of last names on uniforms.  If a re-order is necessary in this case we will provide a new garment at a discounted price.  We will copy and paste the last names from a spreadsheet that we will provide you to take names and sizes.

    If ETA make a mistake we will replace the items ordered at no cost to the customer.

    1. Can you do special colors?

    Yes, if you have a color requirement please provide the pantone number or CMYK mix codes.  

    1. Do you offer any additional discounts?

    If you order 50 or more uniforms we do provide special pricing or consider a package offer that includes multiple items.

    1. Can I order just jerseys?

    Yes, please refer to product pages for pricing. 

    1. Can I add uniforms after my uniforms are delivered?

    This is not a problem just keep in mind that the secondary orders will have a production time similar to your first order.  If you need to add less than the minimum of 12 uniforms the prices will increase for a small order run.  Price increases will be as follows for all sports. 

    1 to 5 uniforms the cost will be $120 per uniform 

    6 to 11 uniforms the cost will be $100 per uniform
    1. Can I order samples?

    Yes, One full uniform sample is $110 and will take 2.5 to 4 weeks for production.  (Price includes shipping) Sample availability will depend on current production for bulk orders.